THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY
We understand that information about you and your health is personal. We are committed to protecting information about you. We create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements. This Notice applies to all the records of your care and records related to payment for that care, generated or maintained by Virtually CALM. This Notice will tell you about the ways in which we may use and disclose PHI about you. We also will describe your rights and certain obligations we have regarding the use and disclosure of PHI.
How do we typically use or share your health information? We typically use or share your health information in the following ways.
Treat you |
| Example: A therapist treating you asks another member of the treatment team about your overall health condition. |
Run our organization |
| Example: We use health information about you to manage your treatment and services. |
Bill for your services |
| Example: We give information about you to your funder so they will pay for services. |
How else can we use or share your health information? We are allowed or required to share your information other ways – usually in ways that contribute to the public good, such as public health and research. We must meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Help with public health and safety issues |
|
Do research |
|
Comply with the law |
|
Work with a medical examiner or funeral director |
|
Address workers’ compensation, law enforcement, and other government requests |
|
Respond to lawsuits and legal actions |
|
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record |
|
Ask us to correct your medical record |
|
Request confidential communications |
|
Ask us to limit what we use or share |
|
Get a list of those with whom we’ve shared information |
|
Get a copy of this privacy notice |
|
Choose someone to act for you |
|
File a complaint if you feel your rights are violated |
|
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to: |
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety. |
In these cases we never share your information unless you give us written permission: |
We will not include your information in a hospital directory. We will not sell your information. |
In the case of fundraising: |
|
For more information see. www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
Effective Date: 9/18/2023
Chief Financial Officer
Chief Clinical Officer
Mario has 19 years of experience in behavioral health treatment and is a Licensed Clinical Social Worker in multiple states throughout the US. He also holds a Master’s Level Certification as an Addiction Professional in the State of Florida. Mario has vast experience in clinical behavioral treatment and management and has worked in both private and public sectors, primarily in New York and Florida. After graduating from Herbert H. Lehman College with a MS degree in Social Work, Mario spent 16 years working in New York City, where he provided treatment for the chronically homeless, substance use, severely mentally ill, and aging populations. He then moved to Central Florida, where he continued his valuable work in the Orlando and Tampa areas. Throughout his career, Mario has provided Executive Leadership, including the NYC Homeless Outreach Program, Supportive Housing Residential Programs, Homeless Shelters, Adult and Adolescent Residential Substance use Treatment Programs, and Medication Assisted Treatment Programs. His focus has always been on providing measurable quality clinical care, building quality teams, meeting program targets, and leading organizations in successful growth and expansion. He grew up in NYC and currently lives in Missouri where he is the President/Owner of Spark Your Life, LLC.
Chief Innovation Officer
Candace began her career as an entrepreneur and quickly emerged as a business leader in the retail industry. Candace then began working in the social service field with teen girls with mental and emotional challenges. She then took an interest in bettering the child welfare system in the State of Florida as a Dependency Case Manager for abused and neglected children. Candace has expertise as a Clinical Therapist providing various therapies and treatment strategies. Candace began working in the telehealth vertical for behavioral health in 2017 wherein she was an operational leader. Candace has vast experience and knowledge in the development of operational workflows and technical aspects for the provision of telehealth services. Candace’s expertise lies in her strong entrepreneurial innovation, graphic design, and her technical and customer service skills. Candace has a BA degree in Psychology from The Florida Institute of Technology and a MS degree in Psychology from Keiser University in Ft. Lauderdale, FL.
Chief Operating Officer
Mindi started her career in the acute care hospital setting where she held leadership roles in health information management. She then moved into behavioral healthcare administration where she has worked for over 27 years. Mindi has broad bandwidth in the integration of multiple departments across the units she has managed, primarily in information management, mental health and psychiatric programs. She has effectively led organizational operations and managed regulatory compliance at multiple companies. Mindi is an expert in leading organizations in acquiring and proficiently maintaining national accreditations including the Joint Commission and the Counsel on Accreditation. In 2012, Mindi became immersed in the delivery of healthcare services via telehealth and played an integral role in developing and launching an organization-wide telehealth movement. Mindi has managed both teams of employees and companywide customer service which included client management and doctor/provider relationships. Mindi grew up in Brevard County, Florida, and graduated from the University of Central Florida with a degree and certification in Health Information Management. Outside of the healthcare industry, Mindi has also been the Owner & CEO for multiple companies in the produce and culinary industries.
Founder & CEO
Amy has over 30 years of experience in mental health, psychiatric and substance misuse treatment as well as services for the intellectually and developmentally challenged. Amy has vast experience in healthcare operations and business start-ups and has managed budgets in excess of $85 million with over 900 employees, including the oversight of in-patient psychiatric hospitals, residential treatment, group care facilities, intensive outpatient, and mainstream outpatient programs. Amy is recognized for her leadership and keen business skills and specializes in building strong operational models to ensure organizational sustainability. Amy is an expert in telehealth systems for over 11 years and has researched and participated in telehealth program design at a national level. Amy led a former 501c-3 organization in becoming Florida’s premier provider of telepsychiatry and telebehavioral health, operating all treatment services virtually, ultimately providing well over 1 million telehealth services. She is also President/Owner of Blakely & Associates, LLC, an emerging business investment and consulting firm. Amy holds a BA in Psychology from Stetson University and an MBA specializing in Health Care Management from the University of Phoenix.
Medical Director
Dr. Michael Coupland is a Registered Psychologist and has practiced as a Certified Rehabilitation Counselor for 40+ years. He co-
founded three national Disability Evaluations companies that have performed over 750,000 evaluations and treatment for personal
injury, disability and workers’ compensation cases. He is the developer of the AssessAbility Functional Medicine Evaluation and
Functional Psychological Evaluation systems. He is author of the COPE with Pain and COPE with Trauma programs and
Supervised Withdrawal of Opioids Program (SWOP) for chronic pain intervention and retired as Medical Director for a national
network of psychologists and psychiatrists and addiction medicine providers for the COPE and SWOP programs. He is a chapter
author of the AMA 6th Ed. Guidelines companion text Guides to the Evaluation of Functional Ability and author of Psychosocial
Interventions for Chronic Pain Management, The International Journal of Industrial Accident Boards and Commissions; Fall 2009.
He was honored in 2014 with the Top 50 People in Workers Compensation award from the SEAK organization. Michael has
personally performed 1,500 medical legal evaluations and testified in ~75 legal proceedings.