NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

Our Pledge Regarding Protected Health Information (PHI)

We understand that information about you and your health is personal. We are committed to protecting information about you. We create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements. This Notice applies to all the records of your care and records related to payment for that care, generated or maintained by Virtually CALM. This Notice will tell you about the ways in which we may use and disclose PHI about you. We also will describe your rights and certain obligations we have regarding the use and disclosure of PHI.

Our Uses And Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways.

Treat you

· We can use your health information and share it with other professionals who are treating you.

Example: A therapist treating you asks another member of the treatment team about your overall health condition.

Run our organization

· We can use and share your health information to run our practice, improve your care, and contact you when necessary

Example: We use health information about you to manage your treatment and services.

Bill for your services

· We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your funder so they will pay for services.

How else can we use or share your health information? We are allowed or required to share your information other ways – usually in ways that contribute to the public good, such as public health. We must meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Prevent disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Comply with the law

 

· We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. 

Work with a medical examiner or funeral director

· We can share health information with a coroner, medical examiner, or funeral director when an individual dies

Address workers’ compensation, law enforcement, and other government requests

· We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

· We can share health information about you in response to a court or administrative order.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

· You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

 · We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

· You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

· We may say “no” to your request, but we’ll tell you why in writing within 60 days

Request confidential communications

· You can ask us to contact you in a specific way (for example, home or office phone) or send mail to a different address.

· We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

· You can ask us not to use or share certain health information for treatment, payment, or our operations.

  • We are not required to agree to your request, and we may say “no” if it would affect your care.

If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer

  • We will say “yes” unless a law requires us to share that information

Get a list of those with whom we’ve shared information

· You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

· We will include all the disclosures except for those about treatment, payment, and healthcare operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

· You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

· If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information

· We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

· You can complain if you feel we have violated your rights by contacting us at info@virtuallycalmus.com or calling 407-550-7755.

· You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-87-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

· We will never retaliate against you for filing a complaint.

Our Responsibilities

    • We are required by law to maintain the privacy and security of your protected health information
    • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
    • We must follow the duties and privacy practices described in this notice and give you a copy of it.
    • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind and send it to us at info@virtuallycalmus.com.

    For more information see. www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

    Changes to the Terms of This Notice

    We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, and on our website.

    Effective Date: 9/24/2024

© 2023 Virtually Calm. All Rights Reserved    •    Privacy Policy
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Refer Someone

Donna Mackenzie

Chief Financial Officer

Strategic, passionate, entrepreneurial, and respected financial leader focused on navigating companies during periods of high-growth and change bringing her financial, business, technical and operational expertise to drive solutions and take advantage of opportunities and challenges. Donna has navigated through periods of high growth from startup up to over $50M in revenue. She has led multiple capital raises with over $100M in venture, debt, and public financings, often in very difficult times. Specializing in positioning companies for transactions, Donna has led many successful sell transactions to private equity and strategic acquisition. She has been the point for due diligence and negotiations for numerous financings, mergers, and acquisitions (M&A) on both the buy and sell-side, public offerings, and reverse mergers (SPACs). She is the founder of GroupLM3, an advisory practice focused on SMB companies providing hands-on services developing and executing growth strategies, navigating the complexities of growth and preparation for financing and exit transactions. Donna is a CPA licensed in the State of Florida.

Mario Arias

Chief Clinical Officer

Mario has 19 years of experience in behavioral health treatment and is a Licensed Clinical Social Worker in multiple states throughout the US.  He also holds a Master’s Level Certification as an Addiction Professional in the State of Florida.  Mario has vast experience in clinical behavioral treatment and management and has worked in both private and public sectors, primarily in New York and Florida. After graduating from Herbert H. Lehman College with a MS degree in Social Work, Mario spent 16 years working in New York City, where he provided treatment for the chronically homeless, substance use, severely mentally ill, and aging populations. He then moved to Central Florida, where he continued his valuable work in the Orlando and Tampa areas. Throughout his career, Mario has provided Executive Leadership, including the NYC Homeless Outreach Program, Supportive Housing Residential Programs, Homeless Shelters, Adult and Adolescent Residential Substance use Treatment Programs, and Medication Assisted Treatment Programs. His focus has always been on providing measurable quality clinical care, building quality teams, meeting program targets, and leading organizations in successful growth and expansion. He grew up in NYC and currently lives in Missouri where he is the President/Owner of Spark Your Life, LLC.

Candace Hamiel

Chief Innovation Officer

Candace began her career as an entrepreneur and quickly emerged as a business leader in the retail industry.  Candace then began working in the social service field with teen girls with mental and emotional challenges.  She then took an interest in bettering the child welfare system in the State of Florida as a Dependency Case Manager for abused and neglected children.  Candace has expertise as a Clinical Therapist providing various therapies and treatment strategies.  Candace began working in the telehealth vertical for behavioral health in 2017 wherein she was an operational leader.  Candace has vast experience and knowledge in the development of operational workflows and technical aspects for the provision of telehealth services.  Candace’s expertise lies in her strong entrepreneurial innovation, graphic design, and her technical and customer service skills.  Candace has a BA degree in Psychology from The Florida Institute of Technology and a MS degree in Psychology from Keiser University in Ft. Lauderdale, FL.

Mindi Rogers

Chief Operating Officer

Mindi started her career in the acute care hospital setting where she held leadership roles in health information management.  She then moved into behavioral healthcare administration where she has worked for over 27 years.  Mindi has broad bandwidth in the integration of multiple departments across the units she has managed, primarily in information management, mental health and psychiatric programs.  She has effectively led organizational operations and managed regulatory compliance at multiple companies.  Mindi is an expert in leading organizations in acquiring and proficiently maintaining national accreditations including the Joint Commission and the Counsel on Accreditation.  In 2012, Mindi became immersed in the delivery of healthcare services via telehealth and played an integral role in developing and launching an organization-wide telehealth movement.  Mindi has managed both teams of employees and companywide customer service which included client management and doctor/provider relationships.  Mindi grew up in Brevard County, Florida, and graduated from the University of Central Florida with a degree and certification in Health Information Management.  Outside of the healthcare industry, Mindi has also been the Owner & CEO for multiple companies in the produce and culinary industries.

Amy-Erin Blakely

Founder & CEO

Amy has over 30 years of experience in mental health, psychiatric and substance misuse treatment as well as services for the intellectually and developmentally challenged.  Amy has vast experience in healthcare operations and business start-ups and has managed budgets in excess of $85 million with over 900 employees, including the oversight of in-patient psychiatric hospitals, residential treatment, group care facilities, intensive outpatient, and mainstream outpatient programs.  Amy is recognized for her leadership and keen business skills and specializes in building strong operational models to ensure organizational sustainability.  Amy is an expert in telehealth systems for over 11 years and has researched and participated in telehealth program design at a national level.  Amy led a former 501c-3 organization in becoming Florida’s premier provider of telepsychiatry and telebehavioral health, operating all treatment services virtually, ultimately providing well over 1 million telehealth services.  She is also President/Owner of Blakely & Associates, LLC, an emerging business investment and consulting firm.  Amy holds a BA in Psychology from Stetson University and an MBA specializing in Health Care Management from the University of Phoenix.

Dr. Michael Coupland

Medical Director

Dr. Michael Coupland is a Registered Psychologist and has practiced as a Certified Rehabilitation Counselor for 40+ years. He co-
founded three national Disability Evaluations companies that have performed over 750,000 evaluations and treatment for personal
injury, disability and workers’ compensation cases. He is the developer of the AssessAbility Functional Medicine Evaluation and
Functional Psychological Evaluation systems. He is author of the COPE with Pain and COPE with Trauma programs and
Supervised Withdrawal of Opioids Program (SWOP) for chronic pain intervention and retired as Medical Director for a national
network of psychologists and psychiatrists and addiction medicine providers for the COPE and SWOP programs. He is a chapter
author of the AMA 6th Ed. Guidelines companion text Guides to the Evaluation of Functional Ability and author of Psychosocial
Interventions for Chronic Pain Management, The International Journal of Industrial Accident Boards and Commissions; Fall 2009.
He was honored in 2014 with the Top 50 People in Workers Compensation award from the SEAK organization. Michael has
personally performed 1,500 medical legal evaluations and testified in ~75 legal proceedings.